Issue a Replacement Medicaid Card

KEY POINTS:

People in the following categories will NOT receive a Medicaid Card through N-FOCUS:

• SLMB or QI1 Participant

• Nursing Home Resident

Medicaid Cards are sent to the Mailing Address if different than the Physical Address.

• Medicaid Cards are sent to the person who is the Program Case Name regardless of whether or not there is another person set up as Payee or Case Representative (exception:

• CFS and JC cases, see CWIS Medicaid Cards).

Steps:

1. From the Detail Master Case window, select the program that has the active Medicaid.
2. Go to the Detail Program case by either double clicking the program case or highlighting it and selecting the icon next to it.
3. Select Actions from the Detail Program Case window.
4. Select “Issue Replacement Medicaid Card”.  Allow 7-10 days  for the replacement card to be received.

(05-2010)