Reopen a Mainframe Program Case

To reopen a mainframe Program Case:

  1. Navigate to the Detail Program Case window for the Program Case to be reopened.
  2. Select the Actions drop-down.
  3. Select  Reopen Program Case.  The Add/Reopen Program Case window displays along with the Application Details window.
  4. Enter the date the case is to be reopened.  Select the OK pushbutton.
  5. Highlight the individuals to be reopened in the Program Case.
  6. Select the individual to be the Program Case Name.  Select the OK pushbutton.  The Tie Program to Application window displays.
  7. Select either Electronic Application or Paper Application.

If Electronic Application is selected, the Tie Electronic Application to Program Case window will open.

  1. Click the out arrow to open the Search Electronic Application window.
  2. On the Search Electronic Application window, enter the search criteria. Click Search.
  3. The List Electronic Application window will open.  Select the applicant's name from the list (If more than name appears).  Use the blue arrow to bring the applicant information back to the Tie Application to Program Case window.
  4.  A list of Program Cases that the client requested on the E-App is displayed in the Application Group box.  A list of Program Cases from the N-FOCUS Master Case is displayed in the Program Case box.   
  5. Only program cases that were selected by the client on the E-Application can be tied to an N-FOCUS program case.  See the above chart, Electronic Application  Rules for Tying E-Applications to N-FOCUS Program Cases.
  6. Highlight the  program case(s) that should be tied to the E-Application.  Multi-selection of program cases is allowed. Select the Tie pushbutton.
  7. The Tie Application to Program Case Reason box will display.  Chose the reason from the drop down list:  
    1. Initial should be selected if it is a new application.
    2. Review should be selected if it is a review.
    3. Duplicate is selected if another application was already submitted.
  8. The selected program case will move to the "Tie Application to Program Case" group box.  If the program case was selected in error, click the Remove pushbutton.    After all program cases have been selected and are displayed in the Tie Application to Program Case group box, select Save or Save/Close to tie the program cases.

If Paper Application is selected:

  1. The Tie Paper Application to Program Case window will open.
  2. Select the Application Number Form Type from the drop down list.
  3. Click the search arrow to open a window to select the name of the applicant.  Click OK to return to the Tie Paper Application to Program Case window.  Click No to cancel.
  4. Select the program case(s) to be tied.   Click the Tie button to tie the program case(s) to the application.
  5. The Tie Application to Program Case Reason box will open.  Select the Application Reason from the drop down list, and enter the application received date.  Click OK.

(11-2010)