The Department has a contract with the U-Haul corporation for their services. If you are not familiar with the reservation procedures used to obtain U-Haul equipment for customers, please consult with your supervisor, Dennis Ellis or Maria Diaz at the Central Office. Desk aides and guidelines are available upon request. Just a couple of tips:
U-Haul equipment is more likely to be available during the week; rather than a weekend.
If your client wants or needs to move on a weekend, the sooner the reservation can be made, the better.
Just because the equipment is on the dealers lot, does not mean that it is available; the marketing company may have it reserved and not yet notified the dealer.
If you need a reservation done immediately, ask the marketing company to call/fax the dealer while you wait on the line.
If no U-Haul equipment is available, you can authorize the move using another company, such as Ryder or Penske to provide the service.
(Rev. January 10, 2000)