2-009.01C2 For a Recipient
Within ten days the eligibility worker must contact the refugee and the refugee service worker or counselor to schedule a mediation session. The refugee is allowed one mediation period of up to seven days.
During the mediation period, the eligibility worker must:
1. Provide the recipient with written notice of the alleged failure to participate; and
2. Schedule an office interview with the eligibility worker, refugee service worker or counselor, and the refugee. The purpose of the interview is to discuss:
a. Reasons for not participating;
b. Barriers to participation;
c. Attitude of the recipient;
d. Responsibilities of the recipient; and
e. Possible solutions.
The recipient is not removed from the RRP/MA unit during the mediation period unless the mediation period is terminated because the recipient is uncooperative or refuses counseling. The worker documents in the case record the reasons that the recipient was determined uncooperative or refused counseling.
If the grant is zeroed during a mediation period, the mediation continues during the zero grant period.