7-008.01B Role of Adult Protective Services Supervisor

The role of the APS Supervisor is to respond to and meet the needs identified by APS workers.  APS Supervisors have a responsibility to ensure that the tools and resources necessary for the delivery of services to vulnerable adults are available and accessible to APS staff.  The APS supervisor’s responsibilities during service coordination are to:

1. Provide support, consultation and assistance to the worker during critical decision points;

2. Provide, develop, and maintain a comprehensive knowledge base for consultation, education and support;

3. Evaluate worker's skill and implement training to enhance worker's skill;

4. Intervene in Department, community or legal system to ensure outcomes of service coordination are achieved;

5. Support, facilitate, or develop the use of collaboration to enhance quality service delivery; and

6. Identify and assist in removing barriers to service delivery.

Collaboration is used to effectively and efficiently provide a means for consultation, expertise, support and problem solving.  Collaboration may occur between, but is not limited to, Department staff, law enforcement, county attorneys and/or other involved individuals or agencies with expertise relevant to the case.