475 NAC 1-007.04A
The local office must offer agency conferences to households that wish to contest a denial of expedited service or to households affected by an agency action.
Use of an agency conference is optional to the household and must in no way delay or replace the fair hearing process. The conference may be attended by the eligibility worker, and must be attended by the supervisor and/or local administrator, and the household and/or its representative. The conference may lead to an informal resolution of the dispute; however, a fair hearing must still be held unless the household makes a written withdrawal of its request. Agency conferences for households contesting a denial of expedited service must be scheduled within two working days, unless the household requests otherwise.