When unclear information is received by the worker, either from the client or another means, the worker must pursue clarification and verification from the household. Send a written request for contact which:
1. Advises the household of the verification it must provide or the actions that must be taken to clarify its situation, either by telephone or written correspondence;
2. Allows the household at least ten days to provide the information; and
3. Advises the household of the consequences for failure to respond within ten days.
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