Create a New PIN

If a client feels their PIN has been compromised or if the person has forgotten their PIN, the PIN can be cleared on-line and new PIN be generated. Clearing a PIN will disable all prior ACCESSNebraska accounts associated with the PIN. Clients will need to create a new account if PIN is cleared.

To be eligible for PIN, the client must be an appropriate Administrative Role in an active or pending Program Case, have an SSN and DOB. A batch program will assign him/her and a new PIN number and a PIN letter will be automatically mailed to them overnight.

How to clear PIN

The Clear PIN function should only be completed by Production and Support.

1. Select the Clear PIN button (icon) on the Detail Person PIN Management window, or click the Actions and select Clear PIN from the drop down list.
2. If PIN eligible, a new PIN will be will assigned by NFOCUS.
3. Either an email or letter will be sent with the new PIN number. For email notification of PIN, email must be validated in NFOCUS otherwise PIN letter will create and be sent overnight.

Online PIN Request

Clients can request their PIN from the ACCESSNebraska web site. Once this request is completed, the PIN will either be mailed or sent to their email address listed in NFOCUS.

Users must enter the same email address in the PIN request process as entered in NFOCUS. They also must meet criteria to receive a PIN, or this process will clear PIN and new PIN will not be generated.

Note:   Under the Actions drop down list, there are options to disable the PIN, which does not delete the PIN, but does stop the user from accessing the Client Benefit Inquiry (CBI) website. See Disable the PIN.   See Disable the PIN.

(12-2018)