Program Case Overview

The Program Case windows display information regarding a specific program case including:

identifying information about the program case
information about the persons involved in the program case including their status.
a history of the program case

Actions can be taken from the Program Case windows for Mainframe Program Cases including:

adding Mainframe Program Cases
closing Mainframe Program Cases
reopening Mainframe Program Cases
transferring Mainframe Program Cases

If you have not been specifically assigned by DD Administrative staff to handle DD program cases, please do not take any action on a DD case. N-FOCUS is designed to automatically handle DD programs that are related to Medicaid eligibility. SSWs are not typically aware of DD related policies. There may be instances where the DD program does not close as you might expect it to. Please communicate with the DD staff when closing a Medicaid case and or if you have any questions about DD programs.